Responsible Gaming – Enjoy 499bdt Safely

Set a maximum deposit amount for a daily, weekly, or monthly period. Once your chosen limit is reached, the platform will decline any further deposits until the limit period resets. Deposit limits take effect immediately when applied. Increases to an existing limit take 24 hours to activate, giving you a cooling-off period to reconsider. Reductions are applied instantly.

Example: if you set a weekly deposit limit of ৳5,000, no further bKash, Nagad, or Rocket deposits will be accepted once that amount has been reached within the seven-day window.

Choose a maximum session length — for example, 30 minutes, 1 hour, or 2 hours. When your session reaches the limit, you will receive a clear on-screen notification and be logged out automatically. This tool helps you avoid losing track of time during long cricket betting sessions or extended slot play, which is one of the most common early signs of problem gambling.

Activate periodic pop-up reminders that appear while you are actively playing on 499bdt. Each reminder shows you how long you have been playing in the current session, your net win or loss for that session, and prompts you to decide whether to continue or stop. Reality checks can be set to appear every 15, 30, or 60 minutes.

If you feel you need a short break from gambling, you can activate a time-out on your 499bdt account. Time-out periods are available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended — you cannot log in, place bets, or make deposits. You can still log in to process a pending withdrawal.

Time-outs cannot be reversed once activated. If you need a break, this tool ensures you get one without temptation getting in the way.

Self-exclusion is the most powerful responsible gaming tool available on 499bdt. When you self-exclude, your account is fully closed for the period you choose: 6 months, 1 year, 3 years, or permanently. During a self-exclusion period:

• You cannot log in to your account under any circumstances
• All pending promotional offers are cancelled immediately
• You are removed from all 499bdt marketing communications
• Your account balance (if any) will be returned to you via your last used payment method
• Attempts to create a new account during the exclusion period will be detected and blocked

Self-exclusion requests are processed within 24 hours of submission. To request self-exclusion, contact our support team via the email address displayed in the footer of this page. Once a self-exclusion is in place, it cannot be reversed before the chosen period ends — this is intentional, and designed to protect you.

Every player can view a complete history of their gaming sessions, bets placed, and deposits and withdrawals at any time through their account dashboard. Reviewing your activity history regularly is one of the simplest habits that keeps gambling in perspective. If the numbers surprise you, that is valuable information — use it to decide whether to adjust your limits or take a break.

If you are a parent or guardian in Bangladesh and are concerned that a young person in your household may be accessing gambling platforms, we recommend the following practical steps:

• Use a strong, unique password on your 499bdt account and do not share it with anyone
• Enable device-level screen time controls available on Android and iOS devices
• Have open conversations with young people about the risks associated with gambling
• Contact our support team immediately if you believe a minor has accessed an account — we will investigate and close it without delay

Sometimes the most important first step is talking honestly with a family member, a close friend, or a trusted community figure. In Bangladesh, family support networks are strong — do not feel that gambling difficulties are something you need to handle alone or in secret. Sharing what you are going through with someone who cares about you can make an enormous difference.

If you are experiencing significant stress, anxiety, or depression related to gambling, please consider speaking with a qualified mental health professional. In Bangladesh, mental health services are available through government hospitals including Dhaka Medical College Hospital and the National Institute of Mental Health (NIMH) in Dhaka. Private counselling services are also available in major cities including Chittagong, Sylhet, Rajshahi, and Khulna.

Seeking professional help for gambling-related distress is a sign of strength, not weakness. 499bdt fully supports players who need to step away from the platform to prioritise their mental health.